Customer Testimonials
Thank you for the required service updates and providing the costs for parts, labor, and estimated time.
Paul Lowery our sales rep was amazing. From the start he took great care of us. From the appraisal on my trade in to showing us the inventory. Once we settled on a new Tahoe, Paul went to work! We finally agreed on a price with him, and leadership. He processed all the paperwork with no issues. On the day of our new Tahoe delivery/pickup, Paul showed us everything about the Tahoe. He diligently went through the entire set-up, apps, equipment. Paul was very trusting and made us feal like family.
Thank you Castle Rock Chevrolet GMC for everything. ... Read More DealerRater - May 21, 2026
I worked with hunter the other day trading in my truck for something else that was newer and the process was painless. Hunter was able to work with me on what exactly I wanted for my car and walked out of there with something better! 10/10 would recommend working with hunter and the dealership
Great service in a time of need I had to have it done in 3 days . It was completed in less then 2
Kyi at Castle Rock Chevy delivered an absolutely top tier vehicle buying experience. I’ve dealt with a lot of dealerships and salespeople over the years, and very few operate with the level of professionalism, honesty, and customer service that he does. He was extremely knowledgeable about the truck, transparent throughout the process, and never once made me feel pressured.
What impressed me most was how much effort he put into making sure everything was right. He stayed in communication, handled issues quickly, answered every question thoroughly, and genuinely cared about making the experience a positive one instead of just ... Read More DealerRater - May 15, 2026
Cameron was great with communication and getting me where I needed to go. Pete got me checked in promptly with the service department. Good communication and setting expectations.
The service is really good. I love the shuttle service. Driver is friendly and approachable. I am a repeat customer
I recently purchased a 2020 Silverado 3500 as well as a 5th wheel trailer. Towing the trailer from Texas I would get random "check trailer wiring" messages on the dash. I changed the trailer wiring but the message would still reappear. After researching the issue, we realized this is common to our truck and GM issued a Customer Satisfaction Program (silent recall) that addresses this issue at no cost to the customer. I scheduled a visit with a dealership in Colorado Springs and gave them the information about the program. I could tell from the get go that they were ... Read More Yelp - Apr 29, 2026
Experience here has been great Cameron with the shuttle service was really helpful in communicating with me about the time it would take for getting the shuttle ride.
Service here is great and cam is the best driver.
Great service at this location and Cam the shuttle driver was fantastic.
Excellent service, Cam was great!
Service here is great and Cam is awesome.
The service is good here and Cam the driver is fantastic.
Cam, the courtesy shuttle driver was excellent, personable and professional. Frankly, enjoyed my time with him even though my truck has to be kept overnight.
The service here great and Cam the driver is outstanding.
The service in castle rock GMC is great and Cam the driver is Awesome.
I worked with Chase and it was such a good and easy experience. Plus he has dreamy eyes
The service here is great and Cam is the best driver in the world.
The service at GMC is great. And Cam the driver is great.
The team at Castle Rock GMC did great work and Cam who gave me a ride home is fantastic!
The service is great here and Cam is really nice
These guys ar the GMC are so awesome! Every one of them has amazing customer service as well! Kam is super cool and fun to talk to, he got me from my house and back to the shop for my car!
The service at Castle Rock GM is top notch and the shuttle was a great convenience - thanks Cam
Thanks to Pete Racich for the great service on my 2026 GMC Sierra 1500! They did a great job installing my new tonneau cover. Also thanks for the helpful courtesy driver Cam who promptly got me to and from the dealership.
Service great , shuttle driver fabulous!
Austin went above and beyond to get me my dream vehicle.
Service here is excellent. Cam is a great and we had a good conversation!
The service is great and Cam is frickin’ fantastic.
Had an out-of-cycle maintenance issue. They identified the issue. They could have suggested a more expensive replace-everything solution, but they didn’t. I was on the road in three hours with the issue resolved and a deal on the service cost. Very satisfied.
I recently purchased a 2026 Colorado Z71 from Castle Rock Chevy GMC, and the entire experience stood out because of the customer service and how smooth the process was from start to finish.
Tony Williams made a huge impact on my experience. From the moment I walked in, he was incredibly welcoming and made me feel comfortable right away. He took the time to walk me through everything, answered every question thoroughly, and made sure I fully understood the vehicle before leaving. You can tell he genuinely cares about the customer experience, not just making a sale.
Cesar Rincon was also ... Read More Google - Apr 18, 2026
This review if for Chase. He met with us yesterday and attended to us for a vehicle purchase. He assisted us with great care and professional demeanor. We enjoyed his good humor, respect and solid knowledge. Please recognize him. He is a great part of your team and you are lucky to have him. Bill and Damaris
The service here at Chevy GMC is great!! Cam is a great driver. I will ask for him specifically next time!!
The service on Castle Rock GMC very good. And Cam is a great driver.
Shuttle service with Cameron was 5🌟
The service here at castle rock GMC top notch. And Cam is fantastic driver a natural driver.
I brought my car in for the last of my buy two get one free oil changes. Upon arrival before my appointment time I asked if they could be done in an hour and 15 minutes, and I was told normally they wanted an hour and 45 minutes.
Now the only things being done were a tire rotation (should take 10 minutes tops) and an oil change. An oil change has 5 steps. Unscrew the bolt in the oil pan and drain the oil. Replace the oil pin. Remove the oil filter and wipe the area clean. Replace the oil filter. And fill with ... Read More Google - Apr 14, 2026
Service at GMC is great and Cam is a great driver.
Cam is a great shuttle driver.
The service is great at GMC and Cam is very nice.
The service is great at GMC at castle Rock And Cam is a great driver
The courtesy shuttle driver Cam and my service Advisor Pete are awesome, and treated me very well!
Timely pick up and Cam was so friendly. Always an enjoyable experience at CRC compared to other dealers I have dealt with in the past!
Superb service on my 2009 Corvette Z06 with a very nice discount! Thanks so much Ed Acuti (Service Advisor) and Todd Read (Master Tech)!
Cam is a great driver. Friendly and courteous service. 5 stars.
Could not have been a better purchasing experience. Austin was fantastic. He was super helpful in finding options, offering new solutions and making the budget work. Highly recommend him and my experience to anyone.
Hunter was the best sales woman I’ve ever had. If you want the quickest and best service for a new car pick her.
The service at this Chevy store was great. The free shuttle ride was a big help. Cam (the driver) was great!
Cam was a great shuttle driver. Advisors great and service was outstanding.
Brought my vehicle in for service today and felt genuinely taken care of. Cam the shuttle driver was awesome! 🙌🏼
I have purchased many vehicles from other dealers with not so great of an experience. Coming to Castle Rock Chevrolet and meeting salesperson Hunter K…..I was amazed! By far the quickest professional and fun experience so far in car buying! Hunter was so knowledgeable and went out of her way to make the deal enjoyable!
Fast service and worked with us on price. Very happy.
Just the other day, my wife and I went shopping for a new Tahoe to replace her old one. What we came out with was a 2026 Chevy Traverse RS...you know the sporty version with all the bells and whistles. The purchasing was easy easy with zero pressure. The big shout out goes to our salesperson Paul Lowery. Thorough, knowledge and professional are an understatement. Hands down the best experience. There's a reason why we only shop at the Castle Rock autoplex and the service department treats us right without all the fluff and unnecessary bs.
Not professional grade. Came in to look at a used 2014 Buick Regal. The car looked rough and had not been cleaned. Salesman J.B. didn't seem to know much about the car. Scheduled to come back when the car is clean and bring my wife. Salesman J.B. wasn't in for our appointment. Cesar helped us locate the car after several laps around the dealership. Finally located car but no keys. Bad news... service manager bought the car out from under us. What a waste of time. Offered possibly $500 off of a new vehicle. Not professional grade
The service if here and Cam the driver is fantastic
Fast and great service, every time I have needed something it has been resolved. Cam was also of great help taking me back and forth until my car got fixed.
The service at GMC and Cam the driver did a great job getting me home
Chase was absolutely stellar, beyond patient and had all the answers to the question I had. Thanks chase, you guys have a keeper!
Chase was super helpful and all around great! Thank you!!
Service has been great. Good communication and up front. Cam, the shuttle driver, always has a smile and loves chatting. 10/10
Great ride both ways. Great service and Cam is a nice guy
The service at the GMC has been excellent and my courtesy driver Cam was awesome!
Cam was professional and friendly during my shuttle ride.
I had a great experience at Castle Rock Chevy GMC, and I especially want to call out my salesman, Chase. From the moment I walked in, he was friendly, knowledgeable, and genuinely helpful without being pushy. Overall, a very positive experience, and I’d definitely come back again.
Luke is an excellent Sales Manager and has provided professional service. We appreciate all that he has done.
Blake Flynn was very helpful and pulled some string to make everyone happy got my husband and i in new vehicles
Man, Jason was just fantastic to work with! Thank you guys so much!
Dropped my Chevy Bolt off for all day service and they had a driver waiting for me to take me back home 25 minutes away. Cam was friendly and cheerful and knew the local roads.
Quick, Friendly, service! Super helpful.
Service with the shuttle service was very convenient.
GMC castle rock great and provides a free shuttle. Cam was amazing!
Service is always on point, even offered a free shuttle service and the driver Cam was great.
The servic at GMC is great and Cam is fantastic.
Cam the shuttle driver does a great job. Very sociable.
Cam was phenomenal! Super friendly
The service from Castle Rock Chevy was very good, and the driving from Cam for the shuttle ride was also very good.
Great dealer to work with! Excellent service from Mike B. and great shuttle service from Cam!
I’ve been going to the Chevy here in CR for about a year. The service is always great. Everyone is friendly, professional, personable, and communicative about the state of my repair. I love they offer shuttle drop-off and pick-up. So convenient and Cam is the best!!!! Fun conversation and knowledgeable about the neighborhood for a quick and efficient ride home.
Unfortunately after a while i realized they’ll do anything to make a sale but they don’t really care about customer retention or satisfaction
Great shuttle driver Cam and attentive service.
Good service here at CR Chevrolet gmc. Shutout to CAM the shuttle driver great people skills definitely a big change from what this dealer used to be to the label of service ow is of the charts And shoutout to LEO on the sales department and ALEX at financing.
This review concerns the shuttle service offered by Castle Rock Chevy. It's been very handy and the drivers have always been professional as well as friendly. The current driver, Cam, drove me home this morning and did a very good job.
The service in Castle Rock GMC is great and Cam is a great driver. Highly recommended
I purchased an Audi Q5 in December,after expeiencing a total accident of my car. After a bit of a run around with the saleman, I contacted Anthony, the GM, Luke and Maurin - and they heard my concerns, and took the beste care of me! I do recommend this team of professionals. And, I love my car.
I left my vehicle with the dealership two times, but they were unable to fix the camera problem (it is intermittently not working). They said it was a programming issue, and they must not have the correct program to repair it. When I left my car the first time, I had thought the problem was still covered under warranty so was surprised when there was a charge since the service department had not communicated what the price for diagnostic work would be. When the problem continued after the second time they had my car, I called several times to request ... Read More DealerRater - Jan 10, 2026
I called to schedule a service appt and actually reached a live person AT the dealership. Once I arrived, the shop was clean and the staff was very friendly. Abi took great care to review my requests. The work was done in a timely manner. Thanks for helping me with the coffee machine Abi. I will definitly be back.
Tech entered the truck with greasy shoes after oil change had to clean carpets and floor mats. Also on tire rotation all four chrome valve caps were missing not good service.
The service was amazing and the staff was friendly and attentive.I would definitely recommend friends and family to your dealership!
Auto start stop repaired and still does not work. Promised damaged paint a resolution, Promised return call which has not happened. Emailed dealership and no response from dealership.
I knew it was bad idea to bring my Silverado in for a collision/lane assist camera issue. This location is always lackluster in their service. I dropped it off at 8:30 am with Greg. I had to call him for an update. i purchased the extended warranty through Chevy and Greg acted like Ally Premier Protection wouldn’t answer the phone. I don’t believe Greg made any effort to reach out to Ally Premier Protection Because they have always answered unless it is a federal holiday. Now my vehicle sits throughout the rest of Friday, the weekend and no ... Read More DealerRater - Jan 3, 2026
For our company, a prompt and professional response is paramount for scheduling. The team at the CRC-GMC is professional and knowledgeable. We value their honest and no nonsense approach to customer service.
Aliza was informative and offered helpful information about the Acadia. She also assisted me with setting up different options on the car. She also followed up with me to ensure everything was good to go.
Ethan was very pleasant and helpful both during and in answering questions about the vehicle after the sale.