Customer Testimonials
I had an amazing experience at Castle Rock GMC working with Aidan Nguyen! He was incredibly kind, helpful, and welcoming to both my mom and me throughout the entire process of purchasing my Lexus. He made the experience comfortable and enjoyable, and I couldn't be happier with my car! It was detailed beautifully, is in fantastic condition, and I haven't had any problems with it. The dealership itself was clean, and everyone we interacted with was friendly, kind, and professional. I truly appreciate the great service and would definitely recommend Castle Rock GMC, especially Aidan, to anyone looking ... Read More Yelp - Oct 9, 2026
I wish I had seen these reviews-- it is September 2026-- bought a new chevy trax- and it already needed a service -- Darick Jordan is the GM and he is clueless. Christoper is the service manager and he has no idea what is going on. - the entire team is useless , worthless team-- David is in service and just a moron. Aiden a dumb little kid that is the slave there and a loaner car which i did not want showed up smelling, dirty and disgusting-- the technician that delivered it must have had his beans for the day, ... Read More Yelp - Oct 6, 2026
NEW CAR-- already didn't start first day I had it-- svc took it-- loaner car smells awful- didn't use it. HORRIBLE svc, horrible communication, really worried that my new car is already damaged by these guys-- will be taking it to another GM dealership to review the "work' done by these guy-- this is why chevy dealers get a bad rap-- because they are bad-- at least at this dealership. HORRIBLE, do not take your auto here. Can't say enough how bad
Made an appointment to test drive a car and received confirmation. Arrived at the appointment to find out the sales manager took the car to his house over the weekend and the car was not on site. Wasted my time and gas to drive to the dealership for a confirmed appointment only to find the sales manager is using it for his personal commuter? Poor business practice, no apology and cost me time and money. NO THANK YOU!
STAY AWAY! This is an absolute JOKE of a dealership! Lack of knowledge from any of their staff, no follow through, no communication, very rude finance manger, and the list could go on. Bought a 2024 GMC AT4 for ~60k, spending that kind of money, you would think they would work with you and disclose all items. After a few weeks I noticed surface rust all over the undercarriage of my truck. When I reached out to ask if there is anything they could do, they flat out said no. This is after I got free oil changes for dealing with ... Read More Yelp - Sep 19, 2026
This is the worst dealership ever! People, when you see all the 1 start ratings for Castle Rock Chevrolet trust me when I say I understand why. From Tont the general sales manager to Julian the service manager, these people will screw you over every chance they get! They sold my daughter a car off the the lot that had several massive oil leaks to eventually the car not being road worthy. We were also told that the car came with a 1 year warranty, which turned out to be a lie. The dealer bought the car back but it was to ... Read More Yelp - Aug 8, 2026
Terrible experience. Terrible business etiquette. We were set on buying a truck and our wonderful salesman Brody scheduled us to come the next day because they were closing in 2ish hours. We came in at the scheduled time and they said someone else was test driving the truck but not to worry because we got there first. Turns out that didn't matter to the big boss, Julian. They completely disregarded our agreement and sold to the highest bidder. They have no word and I would not trust doing business there.
Cam was great! Excellent service! Great service all the way around. Used them several times.
Thank you for the required service updates and providing the costs for parts, labor, and estimated time.
Paul Lowery our sales rep was amazing. From the start he took great care of us. From the appraisal on my trade in to showing us the inventory. Once we settled on a new Tahoe, Paul went to work! We finally agreed on a price with him, and leadership. He processed all the paperwork with no issues. On the day of our new Tahoe delivery/pickup, Paul showed us everything about the Tahoe. He diligently went through the entire set-up, apps, equipment. Paul was very trusting and made us feal like family.
Thank you Castle Rock Chevrolet GMC for everything. ... Read More DealerRater - May 21, 2026
Great service in a time of need I had to have it done in 3 days . It was completed in less then 2
Kyi at Castle Rock Chevy delivered an absolutely top tier vehicle buying experience. I’ve dealt with a lot of dealerships and salespeople over the years, and very few operate with the level of professionalism, honesty, and customer service that he does. He was extremely knowledgeable about the truck, transparent throughout the process, and never once made me feel pressured.
What impressed me most was how much effort he put into making sure everything was right. He stayed in communication, handled issues quickly, answered every question thoroughly, and genuinely cared about making the experience a positive one instead of just ... Read More DealerRater - May 15, 2026
I bought a used 2015 Ram from Castle Rock Chevrolet GMC about a week ago. The truck has been good so far however the whole buying experience was the worst I’ve ever had buying a vehicle.
I called to schedule an appointment with the dealer and was told the truck was already being worked under a deal but I could still drive the truck under management approval. I made the hour trip down to the dealership and was told the other buyer was waiting on approval, so I could work out a deal on the truck. I was skeptical about ... Read More Google - Apr 17, 2026
Couple years ago i bought an Acura from the used car branch of this dealership. One of the stipulations was replacing all four rotors and break pads. Couple months in I started hearing rotor scraping. I took the car to then Mike the service manager. Mike told me they had indeed installed all new rotors and break pads and that every once in a while there will be little rocks that get stuck between the rotors and the break pads. I took his word, like an idiot. The problem persisted. I wound up taking the car to a mechanic buddy ... Read More Google - Apr 16, 2026
Third time i have had to bring my truck in to get a glitch in the heads-up display fixed. Each time they say they uploaded an update to the software. This is an intermittent problem so hard to find and fix. I have to drive quite a distance and need a ride back. I am missing work and spending money on this faulty issue. The shuttle driver is busy but they dont offer a loaner or an Uber as an alternative to get me back to work.
Came in to look at a 2014 buick regal. The car looked rough and had not been cleaned. Salesman JB didn't seem to know much about the car.
Scheduled to come back when the car had been detailed and bring my wife to check it out. Salesman JB wasn't in for our appointment. Cesar helped us locate the car after several laps around the dealership. Finally located the car but no keys.
Bad news... service manager bought the car out from under us. What a waste of time. Offered possibly $500 off a new vehicle for the inconvenience. Not professional ... Read More Google - Apr 3, 2026
Not professional grade. Came in to look at a used 2014 Buick Regal. The car looked rough and had not been cleaned. Salesman J.B. didn't seem to know much about the car. Scheduled to come back when the car is clean and bring my wife. Salesman J.B. wasn't in for our appointment. Cesar helped us locate the car after several laps around the dealership. Finally located car but no keys. Bad news... service manager bought the car out from under us. What a waste of time. Offered possibly $500 off of a new vehicle. Not professional grade
Post-sale communication and service have been inadequate. I reported a warning light within one day of purchase, and stated I would bring him the vehicle, following a business trip. Despite the manager’s assurance that it would be addressed, the issue remains unresolved.
When I brought the vehicle in for service, I was informed the repair would cost nearly $1,600 and that the warranty I purchased would not apply due to “pre-existing damage,” damage that was clearly present at the time of both the vehicle sale and warranty purchase.
While the manager indicated he would follow up to explore a resolution ... Read More Google - Mar 31, 2026
Luke is an excellent Sales Manager and has provided professional service. We appreciate all that he has done.
Bought a 2024 Colorado in June of 2024 and normally wouldn't wait to review but even to this day new things add to the story. The process was fairly simple on the sales side - I liked the sales person I met (he's no longer there - surprise) it's the remaining "get on my way home" parts started to have red flags. Unlike how simple the sales person was to the deal with suddenly the finance side wanted to argue with me about something in taxes I was thought I was helpful in pointing out and he ... Read More Google - Mar 25, 2026
Unprofessional staff. Don’t waste time, money or energy on this dumpster fire. Bought a new truck there in March 2026. Noticed multiple scratches on the vehicle within the first 24-hours. Brought it immediately back and showed a manager, Luke. He promised to make it right. Never heard from him again. Called the salesperson multiple times before I ever got a response. They agreed to repair the scratches. Within 3 hours of dropping the truck off for repairs, they notified me it was done. When I arrived, the truck was still covered in dirt and grime from when I brought it in. ... Read More Google - Mar 25, 2026
Didn’t communicate they’d keep my truck overnight. I dropped it off at 8am. Only redeeming part was Cam and the free shuttle service.
Very disappointing experience at Castle Rock Chevy GMC with Luke & Kai. My daughter was originally shown a Mercedes SUV and told it was priced at $19,999. When we came back together later, the story suddenly changed and they claimed that price was actually for a different vehicle. That already felt like a bait-and-switch. It was also concerning that they were willing to push a 10-year-old luxury vehicle onto a 21-year-old who clearly needed a cosigner and had already been put into a bad loan situation at another dealership. The bigger issue was how they handled the trade-in. We were told ... Read More Yelp - Mar 15, 2026
Very disappointing experience at Castle Rock Chevy GMC with Luke & Kai.
My daughter was originally shown a Mercedes SUV and told it was priced at $19,999. When we came back together later, the story suddenly changed and they claimed that price was actually for a different vehicle. That already felt like a bait-and-switch.
It was also concerning that they were willing to push a 10-year-old luxury vehicle onto a 21-year-old who clearly needed a cosigner and had already been put into a bad loan situation at another dealership.
The bigger issue was how they handled the trade-in. We were told ... Read More Google - Mar 15, 2026
The salesman was great and very pleasant to work with. The finance manager was also nice, but I was surprised that more effort wasn’t made to find a better interest rate. I was given an 8.89% rate through Chevy Finance despite having excellent credit. I went ahead and completed the deal just to move things along, but three days later I refinanced through ENT for a significantly lower rate. It would have been much easier if the finance department had taken the time to check for better options from the start.
Friendly employees. But I had brought in this vehicle a month ago for the exact same electrical problem, but it didn't get fixed correctly the first time, causing me to break down in the middle of WY. And second, they tried to tell me it also needed $1,400 worth of brake service. Instead, I took it to Brakes Plus who told me it didn't need any brake work done at all! Seems like someone was trying to add service that was completely unnecessary, which would be very unethical.
Incredibly incompetent dealership.
I asked 3 times if a truck was still available and got a yes every time from Hunter. I scheduled a time to go see the truck and an hour before my appointment I got a txt from the dealership (not Hunter) saying it sold. I called Hunter to confirm and she said it sold weeks ago and blamed her manager “who has no business being a manager.” Then Matt Oyola calls me to “make it right”. He tells me the truck sold the day before (not what Hunter told me) and makes every excuse in the books ... Read More Google - Feb 26, 2026
Had a 62k car sitting in the showroom without ever being inspected or having an oil change done.
Luke the general manager got in my face and pointed his finger at me while yelling after questioning why it wasn’t done before the car was untimely sold. Really lucky I didn’t contact the police about that.
Had to come back and sit for 6 hour as they tried to figure out how to change the oil.
Car ended up having multiple mechanic issues that I ultimately paid for out of pocket on a 60,000 car 1 month after ownership.
I regret buying ... Read More Google - Feb 23, 2026
After returning to the dealership, after finding out my truck did not get greased.When it was serviced, they did send a checkout to greece it in the parking lot.
The GSM named Luke tried to make us sign the papers without explaining or showing us the numbers they said they were giving us 76k for our trade in and 39k on the car we were financing which eliminates any tax we have to pay, and on paper it only said 70k for the truck and 6k on taxes which makes absolutely no sense and we asked a friend who works at a different gmc dealer and he said that we don’t have to pay any taxes on a trade in for a car of lower value, that the ... Read More Google - Feb 6, 2026
This is a terrible company. Take your business to someone who will treat you fair and give you the money you deserve for trade in. This company is absolutely disgusting the way they treat people. There are several companies who will honor your value and time. This is a company to avoid.
I purchased an Audi Q5 in December,after expeiencing a total accident of my car. After a bit of a run around with the saleman, I contacted Anthony, the GM, Luke and Maurin - and they heard my concerns, and took the beste care of me! I do recommend this team of professionals. And, I love my car.
Did not address an issue verified on test drive, citing that another truck like mine made the same noise. So two trucks with sticker just under 100,000k with less than 5,000 miles make a terrible suspension noise when going over speed bumps, and that is a reason not to fix a customer's issue. In other words, these are very expensive pieces of junk that we just don't fix, because they are all junk.
Thank you for the thoughtful response and for confirming that the suspension noise was verified. I understand the constraints around manufacturer guidelines and warranty authorization.
What ... Read More Google - Jan 31, 2026
I worked with Kenzie to get a quote on a Sierra, but ultimately chose to purchase from another dealer. After I left the dealership, she called me to question why I did not buy the truck that day. I found the call unprofessional and it influenced my decision to take my business elsewhere. I would not recommend working with her.
Had them check my coolant since it looked low to me during an oil change appointment. The following week I noticed a giant puddle under my driver side. Opened the hood to find the entire coolant reservoir empty. They didn’t secure a hose correctly leaving me stranded and frustrated. No loaner cars for me once I dropped it off either costing me $50 each way to commute to work. 2025 Chevy Colorado at 20k miles
Similar experience to several other reviewers. Bought a 2012 Chevrolet Silverado in May 2025. We unwisely let the dealership talk us into buying without an independent inspection, they assured us we could trust them and they would take care of us. After driving for several weeks fuel system failed and dealership offered no help until I showed up in person (wouldn’t return calls), then supposed “discount” was the same as other shops. Repair cost close to $15K. Never again.
I left my vehicle with the dealership two times, but they were unable to fix the camera problem (it is intermittently not working). They said it was a programming issue, and they must not have the correct program to repair it. When I left my car the first time, I had thought the problem was still covered under warranty so was surprised when there was a charge since the service department had not communicated what the price for diagnostic work would be. When the problem continued after the second time they had my car, I called several times to request ... Read More DealerRater - Jan 10, 2026
I called to schedule a service appt and actually reached a live person AT the dealership. Once I arrived, the shop was clean and the staff was very friendly. Abi took great care to review my requests. The work was done in a timely manner. Thanks for helping me with the coffee machine Abi. I will definitly be back.
Tech entered the truck with greasy shoes after oil change had to clean carpets and floor mats. Also on tire rotation all four chrome valve caps were missing not good service.
The service was amazing and the staff was friendly and attentive.I would definitely recommend friends and family to your dealership!
Not happy with the professionalism or service was promised free oil changes for six months free key replacement for 6 months And free debt repair for six months they are not wanting to hold up to their end of the bargain. I do have it on my paperwork. I would not recommend anybody buy a vehicle from them.
Auto start stop repaired and still does not work. Promised damaged paint a resolution, Promised return call which has not happened. Emailed dealership and no response from dealership.
I knew it was bad idea to bring my Silverado in for a collision/lane assist camera issue. This location is always lackluster in their service. I dropped it off at 8:30 am with Greg. I had to call him for an update. i purchased the extended warranty through Chevy and Greg acted like Ally Premier Protection wouldn’t answer the phone. I don’t believe Greg made any effort to reach out to Ally Premier Protection Because they have always answered unless it is a federal holiday. Now my vehicle sits throughout the rest of Friday, the weekend and no ... Read More Google - Jan 3, 2026
I knew it was bad idea to bring my Silverado in for a collision/lane assist camera issue. This location is always lackluster in their service. I dropped it off at 8:30 am with Greg. I had to call him for an update. i purchased the extended warranty through Chevy and Greg acted like Ally Premier Protection wouldn't answer the phone. I don't believe Greg made any effort to reach out to Ally Premier Protection Because they have always answered unless it is a federal holiday. Now my vehicle sits throughout the rest of Friday, the weekend and no ... Read More Yelp - Jan 3, 2026
I knew it was bad idea to bring my Silverado in for a collision/lane assist camera issue. This location is always lackluster in their service. I dropped it off at 8:30 am with Greg. I had to call him for an update. i purchased the extended warranty through Chevy and Greg acted like Ally Premier Protection wouldn’t answer the phone. I don’t believe Greg made any effort to reach out to Ally Premier Protection Because they have always answered unless it is a federal holiday. Now my vehicle sits throughout the rest of Friday, the weekend and no ... Read More DealerRater - Jan 3, 2026
For our company, a prompt and professional response is paramount for scheduling. The team at the CRC-GMC is professional and knowledgeable. We value their honest and no nonsense approach to customer service.
Aliza was informative and offered helpful information about the Acadia. She also assisted me with setting up different options on the car. She also followed up with me to ensure everything was good to go.
Ethan was very pleasant and helpful both during and in answering questions about the vehicle after the sale.
Everyone was helpful and friendly. Casey my service advisor answered all my questions and quickly addressed a concern I had. Great job Casey.
Terrible experience. Flat out dishonest. It was not an oversight or a misunderstanding, just trying to take advantage of people. I want to believe the best in people, but not this dealership. It was a simple to fix. Wire broke and they said it could not be repaired and would cost $1800. They said there was no wire left to repair. There was plenty of wire. A new wire harness is $200 worst case. It cost 10 minutes and a solder iron and heat shrink connector. Buyer beware.
I bought a used luxury SUV. Online it looked great. Once I got there, it had visual issues. My salesperson, who was great to work with, got some things fixed, added tinted windows, and a small discount. So, I went forward even though I shouldn’t have. After driving it for a while, I learned one of the tires had a small slash, and Costco would only replace all four for $1350 because, as it turns out, the tires were at least halfway through their lifespan. The car also felt unsafe to drive. So I took it to a dealership that ... Read More Google - Dec 28, 2025
Hunter was so pleasant to work with. She was very helpful and found what I was looking for
Top notch! EATHAN was excellent! Diligently met my needs and kept me in my price range!
Ed my service advisor was excellent!! Great communication throughout my service. Very organized dealership. I will be back.
My experience with the dealership is always well. I always leave with all my questions answered and my vehicle is running smoothly and very efficient. My advisor. Casey is awesome.
Brought my vehicle in for a recall that makes my vehicle hazardous while driving, Castle rock Chevy dealership tried to charge me for the recall, saying that it was my fault. I took it to a different dealership. They fixed the recall and gave me a rental car for the time I had to wait for my part to come in.. spoke with the manager, Chris he did not seem to care at all. He told me he was going to use it as a learning opportunity.
At the end of the day, the dealership will charge you for anything ... Read More DealerRater - Dec 10, 2025
The team at Castle Rock was wonderful to work with. We were in and out with no pressure put on us.
took vehicle in for 60,000 maintenance. We waited for it to be completed. Service was (is) excellent.
Brought my Suburban in for an estimate and did not realized I had to leave it all day. That was unexpected. The courtesy ride was a super long wait, so a lot of my time was wasted. The estimate was a joke - your tech claimed I needed a lot of costly work that turned out to not be true. I went to a different mechanic who got the real needed repairs done for a lot less. When I returned the next day to pick up my Suburban, it was not ready so I had to wait even longer. So ... Read More DealerRater - Dec 9, 2025
This dealership sells vehicles that do not pass emissions. Spent 20 grand and had to get it fixed before I could register it. It failed emissions in Denver.
Recomendado cien por siento muy buena atención muy amables y tienen muchos vehículos bonitos los recomiendo
Very quick service. Explained the issues with my vehicle and what the cost will be for the repairs.
Service was good, time stated to complete was good. Vehicle was left in clean condition.
Very helpful during the total process I am happy with this dealership. I recommend it to others.
Hunter and Matt are awesome to deal with and was no pressure just great service
I scheduled an appointment. I would expect an oil change appointment to be treated as an actual time to drop the car off and get it immediately worked on. It feels like appointments are treated as suggestions to the staff. I don't know why you would be 30 minutes behind on oil changes. Also, my biggest complaint is that I had to go find someone to check my vehicle in. When I use Bozarth for my truck they basically open my truck door for me. I should never have to find a service advisor. Then when I did find a ... Read More DealerRater - Dec 2, 2025
A Lack of communication wirh service management. No compensation for truck rental was offered while my transmission was being rebuilt. Did not tell the truth about transmission not being a Allison transmission.
Ed in the service department treated me with kindness and respect the minute I walked in for 4 new tires on my truck. Ed recommended an alignment because one has never been done, I was in and out within 2 hours and my truck ride like a dream, Everyone in the service was extremely nice and treated like I was the only customer there. The service waiting area was very clean and comfortable. Being treated like family will earn my respect and future business. Great job Caste Rock Chevrolet GMC.
Thanks for all the work and effort to help make our deal possible. We will be back to by another one soon
My most recent service visit with Mike was on time, professional and perceived to be knowledgeable, despite the previous service handled by Dominic. Regardless the last service call was saved by Chris and his wisdom for customer care!
Cassy was great very professional and helpful. They havd my vehicle ready on time Great service
Absolutely love this dealership! They always keep you informed, get you in quickly, and get everything taken care of quickly!
The service department always seems bothered to serve customers. A painful customer experience. It is never convenient
This dealership is absolutely the best! My service advisor Ed was so honest and professional I couldn’t ask for anything better! I will keep coming back for sure.
Great folks who go above and beyond to determine the root cause of your vehicle issues.
Knowledgeable, professional salespeople. Took care of us during and after the sale. Would definitely purchase from Castlerock GMC again.
Always friendly and fast. I appreciate the quality and care my vehicle receives at Castle Rock Chevrolet GMC.
Castle rock gmc/chevy is always on top of it. They go above and beyond to take care of any issues that need taken care of.
Castle Rock helped me prioritize my repairs because of the cost. I also received a ride home while I waited for the repair.
Luke King, and Aliza showed me that true old school sales honesty still exists in this country. I appreciated every moment of my experience while purchasing my GMC Denali. Would go directly back to them, if I need anything else. Thank you for my awesome Truck, Respectfully Ted L.
Got my vehicle in promptly and had a technician look at the issue immediately and repaired the the problem.
Good service, explained what was needed and why, fifteen words are too many if you want people to respond.
Great service experience. The communications were clear and timely, and the service was performed on time.
The service department is awesome. Appreciate the great service. I definitely will be back. Thanks
Castle Rock is amazing Dealership great customer service and service they help me find the perfect truck thank you
They're great! They were very thorough and made sure i was aware of any maintenence due.
The service was done very quick. Although, the switch on the seat had to be replaced with in 3 weeks.
Great experience they handled my recall issue just right. I now have an extended warranty .
It was really nice to deal with castle Rock dealerthey treated me good it was great
The sound I was talking about coming for my car was not addressed. I called the same service tech and left a message and asked them to call me back. I never heard anything. I got a text asking me to rate my service. I said this exact same thing and they text back and said we are sorry you didn’t like your service and still never heard anything.
Fantastic dealership, they will help you find a car and work with you to buy the car.
You guys are awesome, never a dull moment or hesitation. Our next wheels will come from you
Sold me a used SUV that had many issues. Tried working with them on it, but didn’t get anywhere. Ended up selling at a loss soon after buying. Buyer beware. Get their used vehicles inspected by a garage prior to buying.
Quick turnaround for service! Friendly staff. Casey in service made it a painless appt! Happy to have this dealership take care of my Silverado.
Just a nice experience. Everyone was fire and the service was timely. Better refreshments in the waiting room would be nice.
This had to be one of the worst experiences I've had. No communication from the sales person up to the general manager. There is no way I would recommend this place to anyone looking to purchase a vehicle.
Everything was east going, Aliza was great to work with. Luke was great with the assist of the sale process.
Clean show room ,clean bathroom appointment was on time for service decal for oil change could have dealers name and address date and oil changed filled in ,In California were I get mine at dealer has this
Their service is great! The service advisor is prompt, knowledgeable and importantly honest! The service tech asked if I wanted to flush the transmission but my service advisor looked in the service records and advised me that it wasn’t needed yet.
Great place great service too got oil changed and no issues. Under 1/2 hour.
